About Me
Bridging Technical Excellence with Strategic Leadership.
I am an Information Technology student at Florida State University and a dedicated Army ROTC Cadet. My professional journey is defined by a unique blend of technical diagnostic skills and high-stakes leadership developed through military training and customer-facing operations.
Professional Summary
Currently serving as a CCI HelpDesk Technician, I provide hardware and software troubleshooting for FSU faculty and staff. With extensive experience in workflow management and team mentorship at Discount Tire, I excel at solving complex IT problems while delivering exceptional service and disciplined leadership.
Expertise & Skills
Technical Skills
- HTML / CSS / JS
- C++ Development
- Windows Systems
- Sys Management
Software & Tools
- ServiceNow
- Active Directory
- Git / Bitbucket
- Microsoft Expert
Leadership Skills
- Team Mentorship
- Workflow Management
- Cadet Leadership
- Decision-Making
Communication
- Technical Support
- Customer Service
- Active Listening
- Relationship Building
EXPERIENCE
professional journey
Discount Tire
Assistant Manager
• Directed cross-functional teams and managed complex daily operations, ensuring high productivity and strict adherence to safety and performance standards.
• Spearheaded technical training and mentorship programs to build team competencies, streamline internal advancement, and improve service delivery.
• Orchestrated high-volume service workflows and resource allocation, utilizing agile problem-solving to resolve technical setbacks and meet aggressive growth targets.
• Facilitated stakeholder communication and elevated customer service standards by translating complex operational needs into actionable business solutions.
Rodizio Grill
Gaucho / Server
• Delivered attentive customer service, addressed guest concerns promptly, and supported a positive dining experience.
• Managed multiple responsibilities including serving, bussing, and payment processing while maintaining a clean and efficient section.
• Operated the grill station, monitored food quality, and coordinated quantities based on reservations and walk-in traffic.
Leadership Philosophy
Operational Commitment
My professional background is defined by a commitment to team mentorship and clear communication, bridging technical proficiency with military-grade discipline. I focus on cultivating growth through structured guidance and adaptive leadership across every environment.
HelpDesk & Support
IT HelpDesk Expertise
CCI HelpDesk Technician
College of Communication & Information
Tallahassee, FL
As a HelpDesk Technician, I provide critical technical support to students, faculty, and staff, bridging the gap between complex IT infrastructure and end-user needs. My role focuses on maintaining operational excellence through disciplined troubleshooting and clear communication.
Hardware Lifecycle Management
Managed the provisioning and deployment of high-performance desktop and mobile hardware, ensuring zero-day readiness for CCI departments.
Enterprise Ticket Workflow
Optimized ticket resolution workflows using industry-leading software, coordinating directly with senior network engineers to resolve critical outages.
Systems Optimization
Executed remote and hands-on OS configuration and software troubleshooting, maintaining system integrity across diverse user environments.
ServiceNow
Active Directory
Windows Server
Hardware Diagnostics
PORTFOLIO
Git & Version Control Management
Git • Bitbucket • Version Control
Managed software repositories using Git and Bitbucket for complex web development projects. Accomplishments include resolving critical merge conflicts and maintaining clean branching workflows for team collaboration.
Army ROTC Mission Planning
Strategy • Team Coordination • Operations
Coordinated mission-based field exercises as a Cadet leader. Focused on strategic planning, real-time decision making under pressure, and fostering team resilience during complex training scenarios.
CCI IT Infrastructure Support
ServiceNow • Windows Server • Hardware Diagnostics
Deployed and provisioned hardware for faculty and students at FSU. Key achievements include improving ticket resolution speed and providing clear technical documentation for complex network outages.
Interactive Web Development
HTML5 • CSS3 • JavaScript
Designing and developing responsive user interfaces that emphasize accessibility and clean design. Accomplishments include creating structured layouts and improving website continuity for interactive user experiences.
open to new opportunities